Return Policy

We work hard to make sure you’re happy with every purchase. Our return policy is made to give you flexibility and peace of mind when it comes to returning goods that don’t live up to your expectations. The following are the main ideas of our return policy, which we derived from the instructions on the Audio-Technica website.

30-Day Return Period

We offer a 30-day return period from the date of purchase for most products. If you are not completely satisfied with your purchase, you may return it for a refund or exchange within this timeframe.

Conditions for Returns

To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it. Any accessories, manuals, or promotional items included with the product must also be returned.

Return Process

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. You will be responsible for shipping the product back to us, and we recommend using a trackable shipping method to ensure its safe return.

Refund Process

Once we receive and inspect the returned product, we will process your refund or exchange accordingly. Refunds will be issued to the original method of payment used for the purchase, and exchanges will be processed based on product availability.

Exceptions to Return Policy

Some products may be ineligible for return or may be subject to specific return conditions, such as software, personalized or custom-made items, and items marked as final sale.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund. We may require photos or other evidence of the damage or defect to expedite the resolution process.

Restocking Fees

In some cases, a restocking fee may apply to returns of certain products. This fee will be deducted from your refund amount and will be communicated to you at the time of initiating the return.

International Returns

Please note that international returns may be subject to additional fees and import duties. We recommend contacting your local customs office for more information before initiating a return.

Audio technica is committed to providing a hassle-free return experience for our customers. If you have any questions or concerns about our Return Policy, please contact our customer service team for assistance. Your satisfaction is our priority, and we are here to help make your shopping experience as enjoyable as possible.

Contact us at:

UAN +92-304-1111244
General Info: info@hope.com.pk